If you are working, applying for a visa, residence permit, or citizenship in Croatia or abroad, you may need a Police Clearance Certificate (PCC), also known as Certificate of No Criminal Record (Uvjerenje o nekažnjavanju).
This document can be easily obtained online through the official Croatian digital government systems e-Građani and m-Građani.
What is Police Clearance Certificate in Croatia?
A Police Clearance Certificate is an official document issued by Croatian authorities confirming whether a person has a criminal record or not.
It is commonly required for:
- Work permits and employment abroad
- Visa applications
- Residence permits
- Citizenship applications
What is e-Građani / m-Građani Portal?
e-Građani is Croatia’s official digital government platform that provides access to important personal and administrative services online.
The m-Građani app is its mobile version.
Through this system you can access:
- Police clearance certificate (PCC)
- HZZO health insurance records
- Tax contributions and salary records
- Employment history and pension data
How to Register for e-Građani Account
1. ePass Registration
- Visit FINA office for identity verification
- Receive ePass credentials
- Login using username and password
2. mToken Login (Mobile App)
- Download mToken app
- Activate using FINA or bank-generated code
- Login using QR code or PIN
3. Bank Login Option
Some Croatian banks allow direct login using internet banking credentials.
4. If You Don’t Have a Bank Account
- Visit FINA service center for manual registration
- Complete identity verification
- Get ePass access credentials
How to Get Police Clearance Certificate in Croatia (Step-by-Step)
- Go to official e-Građani portal
- Login using ePass, mToken, or bank ID
- Search for Ministry of Justice services
- Select “Uvjerenje o nekažnjavanju”
- Click “Request document”
- Download your PDF certificate instantly or within minutes
Who Can Apply for Police Clearance Certificate in Croatia?
- Croatian citizens
- Foreign workers with valid OIB
- Foreign residents registered in Croatia
- Applicants for work, visa, or immigration abroad
A valid OIB number is usually required to access the system.
Requirements to Access e-Građani / m-Građani
- Valid OIB number
- ePass account (from FINA)
- mToken activation
- Supported bank login (optional)
How Long Does It Take to Get PCC?
- Instant download: Most cases
- Few minutes delay: System verification
- Up to 24 hours: Rare manual processing cases
Is Police Clearance Certificate in English?
The certificate is usually issued in Croatian language.
- Translation may be required for visas
- Certified translation accepted internationally
- Apostille may be needed for some countries
Can You Print or Email the Certificate?
- Yes, download as PDF
- Can be printed for official use
- Can be emailed to employers or embassies
Why e-Građani Portal is Important
- 24/7 access to government services
- No need to visit offices
- Secure digital identity (NIAS system)
- Fast document processing
Other Important Services on e-Građani
HZZO Health Insurance
Check insurance status, contributions, and coverage history.
Tax Contributions
View salary tax deductions and employer contributions.
Employment History
Check official work history and pension contributions.
Why Foreign Workers Need PCC
Foreign workers often need PCC for multiple legal and employment purposes. If you are currently applying for a Croatian work permit, you can read a detailed guide here:
How to check work permit status in Croatia
- Work permits in EU countries
- Residence permit applications
- Employer background checks
- Immigration processes abroad
Is e-Građani Safe?
- Uses NIAS secure login system
- Two-factor authentication (mToken)
- Encrypted data protection
Pro Tips for Faster Access
- Keep mToken active
- Use Chrome or Firefox browser
- Ensure correct OIB registration
- Visit FINA if login fails repeatedly
Frequently Asked Questions (FAQ)
Is Police Clearance Certificate free in Croatia?
Yes, it is usually free via e-Građani portal.
Can foreigners apply for PCC?
Yes, with valid OIB and registration.
How long does it take?
Usually instant or within a few minutes.
Do I need mToken?
Not always, bank login or ePass also works.
What if I don’t have a bank account?
You can register through FINA office.
Can I download HZZO and tax records too?
Yes, all services are available in one portal.
Conclusion
The Police Clearance Certificate in Croatia is now fully digital and easy to access through e-Građani and m-Građani systems.
Once registered, users can also access health insurance, tax records, and employment history without visiting government offices.
